Frequently Asked Questions


Q. What is an Emotional Support Dog (E.S.A)
A. Emotional Support Dogs are dogs that provide comfort and support in forms of affection and companionship for an individual suffering from various mental and emotional conditions. An emotional support dog is not required to perform any specific tasks for a disability like service dogs are. They are meant solely for emotional stability and unconditional love. Under the Fair Housing Amendments Act (FHAA) and the Air Carrier Access Act (ACAA), an individual who meets the proper criteria is entitled to an emotional support dog to assist them with their life. The FHAA protects individuals by allowing their emotional support dog to live with them (even when there are no pet policies in place). The ACAA protects individuals by allowing the emotional support dog to fly with them in the cabin of an airplane (without having to pay any additional fees). ESA’ handlers are required to have a letter from a health care professional no older than one year. Any dog can be an emotional support dog, and emotional support dogs do not have to be professionally-trained.  

Q. How do I get the photo to you for my Emotional Support Animal ID Card?
A. There are 4 ways to get the photo of your Service Dog to us.
Option 1. Email
Simply reply to your Order Confirmation email with the dog's photo attached. 
You can also send an email to (you must reference your order number)
Option 2. Upload Your Photo
If you are unable to send a photo by email you can upload the photos by clicking this link:
Option 3. Text Your Photo
Send a text to 339-364-8378 You must reference your order number and last name or the text will be refused. 
Option 4. Mail Photo To:
Working Service Dog
6400 Manatee Avenue West Unit I
Bradenton, Fl 34209
(you must reference your order number)
Q. When will I receive my digital copy of my ID or Certificate (if ordered)?
A. You will receive your digital copy via email the day your order ships.
Q. How long will it take to receive my order?
A. Please see our shipping policy page for details on shipping methods and delivery estimates.
Q. What is the Emotional Support Amimal ID Badge made of?
A. Our ESA ID Cards are the size and thickness of a standard credit card and are very durable.  They are not cheap laminated pieces of paper.  The id badge is 3 milimeters thick and are tough enough to stand up to daily abuse.
Q. How do I measure my dog for a vest?
A. Please see our measuring chart information page for detailed instructions on how to properly measure your dog for a vest.

Q. How do I sign up for an account to purchase from your store?
A. You do not need an account to purchase from our store.  Simply add the items to your cart and checkout.  Once you checkout the first time you will be able to create an account to make future orders easier.